Frequently asked questions

Our International Travel Medical plan allows you access to the UnitedHealthcare Global network of providers up to a certain dollar amount.  

Choose the International Travel Medical Plus coverage, and the dollar amount covered increases, as well as access to additional travel protection benefits. You have a choice between 3 plan levels for both of our products that include medical expense coverage.  

The International Travel Medical Plus plan focuses on coverages in the event your trip is cancelled or interrupted, but still includes medical expense limits ranging from $50,000 to $150,000.  

Our International Travel Medical plan is geared towards the traveler wanting more robust medical coverage for unexpected accidents or sickness and starts at a minimum medical expense limit of $100,000 and allows for a maximum of $1,000,000.  

For either product, by selecting the highest level of coverage you can minimize the risk of any out-of-pocket or up-front expenses, even in the case of a serious medical incident.:  

For any further information, email us at safetrip_info@uhcglobal.com or call us at +410.453.6380 or +1.800.732.5309. 

This website contains highlights of the plans, which include travel insurance coverages underwritten by Centurion Casualty Company (for U.S. residents) or H&W Indemnity SPC for and on behalf of Global Solutions SP (for non-U.S. residents). This coverage is provided under the UnitedHealthcare Global trade name.

The plans also contain non-insurance Travel Assistance Services provided by UnitedHealth Group, Inc. or its applicable affiliates under the UnitedHealthcare Global trade name. Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the plan, including an exclusion for pre-existing conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions, and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number: 800-927-4357. MD Insurance Administration: 800-492-6116 or 410-468-2340.

The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact the UnitedHealthcare Global SafeTrip Team via email at [email protected] or via phone at +410.453.6380 or +1.800.732.5309

You can view example policies https://www.uhcsafetrip.com/policy-documents/.

When traveling internationally, you can purchase SafeTrip travel protection when visiting any country other than: Afghanistan, Antarctica, Cuba, Iran, Iraq, Libya, North Korea, Somalia, South Sudan, Sudan, and Syria. In addition to the excluded countries noted above, security evacuations are not a covered benefit in the following countries due to the current security situation and presence of an evacuation order: Afghanistan, Azerbaijan (Nagorno-Karabakh region, Aran, Skehi-Zagatala, Ganga-Gazakh, and Kalbajar-Lachin regions), Central African Republic, Chad, Cuba, Eritrea, Ethiopia (Tigray region only), Guyana, Haiti, India (Kashmir region only), Iraq, Iran, Libya, Mozambique, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, The Gambia, Ukraine, Venezuela, Western Sahara, and Yemen. 

Residents of the following countries are excluded from buying a SafeTrip plan: Afghanistan, Antarctica, Cayman Islands, Cuba, Iran, Iraq, Ghana, Libya, Mali, Niger, Nigeria, North Korea, Somalia, South Sudan, Sudan, and Syria.    

All products and services are available where permitted or not prohibited by applicable laws, which laws may change from time and time. As such, the excluded countries list may change from time to time and without notice. 

SafeTrip Travel Protection Insurance Products are underwritten by Centurion Casualty Company (for U.S. residents). Other plans include travel insurance underwritten H&W Indemnity SPC for and on behalf of Global Solutions SP (for non-U.S. residents). Centurion Casualty Company and H&W SPC are part of the UnitedHealth Group family of companies.  

UnitedHealthcare Services Inc. or its applicable affiliates provide non-insurance travel and medical assistance under the UnitedHealthcare Global trade name through its 24/7 Emergency Response Center. Supported by an in-house team of clinical experts, we support insured travelers with travel intelligence, advice and access to a pre-screened, worldwide network of medical and evacuation resources. 

In over 236 countries and territories, UnitedHealthcare Global enables access to providers ranging from hospitals, clinics and physicians, to air ambulances, identified as offering quality care according to international standards. Health care quality and ease of access to global travelers form the primary focus of our provider assessment, whether you need complex or acute tertiary care or more routine consultations. Our access can direct you to medical care that’s specific to your needs.

Make one call any time, day or night to our Emergency Response Center to connect with a team of specialists, and get multilingual support.

For emergency assistance, call us at +1.800.527.0218 or at +1.410.453.6330 when you are abroad. You can also email us at [email protected].

It is important that UnitedHealthcare Global is notified as soon as possible. Our Emergency Response Center professionals will monitor your care and work through the complex details of foreign hospitalizations on your behalf. Our staff will speak with your treating doctor to assess your condition, your treatment plans, and whether or not a medical evacuation is necessary. At your request, we will update your family, employer and personal physician as appropriate, as well as coordinate all travel medical insurance verifications and admission details, leaving you to focus on getting better.

We are here for you with non-insurance travel assistance services. You can call our Emergency Response Center to assist with lost or stolen travel documents, passports, legal referrals, translation services and a host of other non-medical problems.

Contact us via the phone +1.410.453.6330 (International), +1.800.527.0218 (toll free) or email us at [email protected]. 

Our Emergency Response Center is here to assist with lost or stolen passports, legal referrals, translation services, emergency transfer of funds and a host of other non-medical problems. UnitedHealthcare Global also provides travel and medical assistance through our 24/7 Emergency Response Center. Supported by an in-house team of clinical experts, we support insured travelers with travel intelligence, advice and access to a pre-screened, worldwide network of medical and evacuation resources. 

Evacuations are complex and typically involve:

• Evaluation of the transport requirements (such as oxygen requirements, healthcare specialists, special equipment, altitude specifications, etc.)
• Discharge administration
• Admission into a new facility
• Identifying qualified aeromedical escorts and air ambulances
• Coordinating ground transportation on both ends of the evacuation
• Immigration and flight clearances
• Assistance with family travel arrangements

This is the perfect example of why SafeTrip is so essential: in case of inadequate local health care, our Emergency Response Center will coordinate proper medical transfer to the nearest UnitedHealthcare Global contracted facility, where we will continue to monitor your case until you are returned home or have received final treatment.

UnitedHealthcare Global is not responsible for the availability, timing, quality, results of, or failure to provide any of the services that are beyond our reasonable control. This would include things such as, but not limited to, acts of God, acts of any government or governmental agency (including any port, transportation or local authority), war or other hostility, civil disorder, where the of such care or service is prohibited by U.S. law, local laws, or regulatory agencies, etc. Specific to COVID, these scenarios may come into play in situations where governments issue entry bans or restrictions, or where there is an inability to transport COVID positive patients.

Yes. COVID-19 is treated the same as any other sickness for purposes of all coverages that are triggered by a sickness or that can reimburse losses resulting from a sickness – including deaths caused by sickness. Depending on the Plan Design, this can include – but is not necessarily limited to – the following (including the sub-benefits of many of these):

• Accident and Sickness
• Medical Expense
• Emergency Medical Evacuation/ Medical Repatriation/ Return of Remains.

Coverage would apply in the event of issued alerts/warnings or country-specific bans or quarantine requirements related to a named epidemic or pandemic providing your policy was in effect prior to the issuance of those alerts/warnings, entry bands or quarantine requirements. Refer to your full policy document for specific details related to this coverage and/or exclusions.

Coverage for quarantine would apply if you have departed on your trip and then learn of an alert/warning, country-specific entry ban or quarantine requirements after you have departed on your trip and is included in the trip interruption benefit of your policy providing your policy includes that benefit. Refer to your full policy document for specific details related to this coverage and/or exclusions.  

No, you don't need to register to submit a claim or get your Explanation of Benefits here.

You can claim directly via "Report a claim" on the top navigation and CBP Connect will send you an email once your claim has been processed. You will then receive a one-time password on request to access your Explanation of Benefits.

You will need to submit a claim for each issue separately.

This means that if you need to claim for Medical Expenses and Baggage Loss, two separate claims will have to be submitted. However, your policy ID will help the claims team to connect both claims together and will process them simultaneously so you don't have to wait twice to get reimbursed.

Your Policy ID and Member Number can be found on your ID card attached to your fulfilment email.

You will need your policy ID or Member Number to submit claims and view the Explanation of Benefits.

Once you are in the "Report a Claim" process, CBP Connect will ask you some questions to understand what type of claim you are looking for and to make the process as easy as possible. For instance, one of the questions asked could be "Did you take any part of your covered trip?". If you are answering with "No", this would indicate that you would require a trip cancellation or trip itinerary change form. On the next page, you can then choose of those two options which will be followed by another question to help you limit the options.

You will still have the option to choose from all the claims forms later in the process. The question wizard is just there to make it easier for you to choose.

In case, you have missed some documents or were just waiting on another document for a claim, you can always follow up on your claim by sending the additional information to [email protected]. The team will add the documents to your current claims.