Submit your claim
The quickest and easiest way to make a claim is via email. You must submit your claim within 90 days from the date of service received.
- Select and complete the relevant claim form
- Remember to include any documents needed to support your claim such as copies of receipts
- Email your claim to us: [email protected]
Need help?
Let us know if you have any questions regarding your claims.
Call us on
+1.877.693.8530
Email us at
[email protected]Claim forms and descriptions
Please check your policy documents for full details of which covered expenses should be claimed against which form.
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When to use |
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Use this claim form if during your trip you |
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Use this form to make a claim if your vacation is |
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Use this form to claim for any delays to your trip |
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Use this form if you unexpectedly have to cancel |
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Use this claim form if your baggage or personal |
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Use this claim form if whilst on your trip, your |
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Frequently asked questions
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The quickest way to submit a claim is via email. You can submit a claim by completing one of the
claim forms 'above' in full, and emailing us at: [email protected]You can also mail your completed claim form to:
Attention: Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
On Behalf of Centurion Casualty Company or H&W Global Solutions Segregated Portfolio SP
P.O. Box 26222
Tampa, FL 33623
For support call Customer Care: 1-877-693-8530
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You will need to submit a claim for each issue separately. This means that if you need to claim for Medical Expenses and Baggage Loss, two separate claims will have to be submited. However, your policy ID will help the claims team to connect both claims together and will allow us to process them simultaneously, so you don't have to wait twice to get reimbursed.
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Your Policy ID and Member Number can be found on your ID card atached to your fulfilment email.
You will need your policy ID or Member Number to submit claims and view the Explanation of Benefits.
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You can find a description of each claim form and when to use it here.
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In case you missed some documents or were just waiting on another document for a claim, you can always follow up on your claim by sending the additional information to [email protected]. The team will add the documents to your current claim(s).
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On average it can take around 40 days from receipt of your claim to your claim being paid. You can help speed this process up by ensuring you submit the correct claim form. A description of when to use each form can be found here, and by making sure that all the details you provide are correct and that the form(s) have been completed in full.
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You have up to 90 days from the date of service received to submit your claim.