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UnitedHealthcare Global Safetrip
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  • Insurance
  • Why SafeTrip?
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  • Make a claim
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  • Insurance
  • Why SafeTrip?
  • Travel tips & information
  • Contact us
Make a claim
Get your quote
  • For Partners
  • For more information:
  • Toll free +1.800.732.5309
  • International +1.410.453.6380
⁠⁠ Insurance

What travel insurance do I need?

  • Vacation travel

    Learn more
  • Individual business travel

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  • Student travel

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  • Global volunteering

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What insurance plans do you provide?

  • International Travel Medical Plus

    Learn more
  • International Travel Medical

    Learn more
  • Travel Protection

    Learn more

Need help?

If you have any question, give us a quick call or just send an email.

call Toll free +1.800.732.5309
call International +1.410.453.6380
email [email protected]
⁠⁠ Why SafeTrip?
  • Benefits of travel insurance

    Learn more
  • FAQ

    Learn more

Who we are?

  • About UnitedHealthcare Global

    Learn more

Need help?

If you have any question, give us a quick call or just send an email.

call Toll free +1.800.732.5309
call International +1.410.453.6380
email [email protected]
Home Make a claim

Make a claim

Coming back from your travel and need to claim for an unexpected expense or your trip got cancelled and you would like to request a refund?

Submit your claim

Submit online

Need help?

Let us know if you have any questions regading your claims.

Call us on

+1.877.693.8530

Email us at

[email protected]

Frequently asked questions

See all

  • No, you don't need to register to submit a claim or get your Explanation of Benefits here.

    You can claim directly via "Report a claim" on the top navigation and CBP Connect will send you an email once your claim has been processed. You will then receive a one-time password on request to access your Explanation of Benefits.

  • You will need to submit a claim for each issue separately.

    This means that if you need to claim for Medical Expenses and Baggage Loss, two separate claims will have to be submitted. However, your policy ID will help the claims team to connect both claims together and will process them simultaneously so you don't have to wait twice to get reimbursed.

  • Your Policy ID and Member Number can both be found on either your ID card or in the body of your fulfilment email.

    You will need your policy ID or Member Number to submit claims and viewing Explanation of Benefits.

  • Once you are in the "Report a Claim" process, CBP Connect will ask you some questions to understand what type of claim you are looking for and to make the process as easy as possible. For instance, one of the questions asked could be "Did you take any part of your covered trip?". If you are answering with "No", this would indicate that you would require a trip cancellation or trip itinerary change form. On the next page, you can then choose of those two options which will be followed by another question to help you limit the options.

    You will still have the option to choose from all the claims forms later in the process. The question wizard is just there to make it easier for you to choose.

  • In case, you have missed some documents or were just waiting on another document for a claim, you can always follow up on your claim by sending the additional information to [email protected]. The team will add the documents to your current claims.

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© 2022 United HealthCare Services, Inc.

This website contains highlights of the plans, which include travel insurance coverages underwritten by Centurion Casualty Company or H&W Indemnity SPC for and on behalf of Global Solutions SP. The plans also contain non-insurance Travel Assistance Services provided by United Healthcare Services Inc., or it’s applicable affiliate operating as United Healthcare Global. Claims Administration is provided by Co-Ordinated Benefit Plans, Inc.. Coverages may vary under applicable law and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the plan, including an exclusion for pre-existing conditions. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact the UnitedHealthcare Global SafeTrip Team via email at [email protected] or via phone at +410.453.6380 or +1.800.732.5309.