Free look period
You have limited time to request a refund. Below you can find examples on how the free look period applies to our different SafeTrip plans:
Requesting a refund
Refunds are only available in the following scenarios:
- Before your trip begins if you purchased an International Travel Medical plan
- Within 30 days of purchasing an International Travel Medical Plus plan if your trip has not begun and you have not submitted a claim.
If you cancel your policy before your departure date within the free look back period, and haven’t made a claim, you can get your money back.
Before requesting a refund, please ensure to review your policy language. If you’re unsure whether you’re eligible for a refund or not, please contact our support team.
Refunds can only be requested by the person who purchased the policy.
No changes to your policy after your trip starts
Once you have departed for your trip, you can’t make changes to your coverage dates. This means you won’t be able to extend or shorten your trip coverage after departure.
Making changes before your trip starts
If you haven't already departed for your trip, you may be able to adjust your coverage dates depending on your plan. For example, if you bought an International Travel Medical plan and decide to return home earlier than planned, you can shorten your coverage before you depart on your trip.
The easiest way to make any changes to your plan is by contacting our support team. They will help you modify your SafeTrip policy over the phone and directly send you an updated policy document. All you need to confirm are your updated travel dates and make sure that no claims have been filed prior to you making any changes.
Frequently asked questions
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No, refunds are not available once you have departed on your trip or if you have made any claims prior to your departure including trip cancellation claims. For example, if you have departed on your trip on August 1 and you cancel on August 2, you won’t be eligible for a refund.
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You can cancel your policy and get a full refund if you’re still within the 30-day review period and haven’t started your trip or filed a claim.
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No, once you have departed on your trip, you cannot extend or change your coverage dates. All changes must be made before your trip begins.
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You can shorten your coverage only until the day before your departure. Once your trip has begun, changes to coverage dates are not allowed.
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Please contact our support team through the Contact Us page. We’ll guide you through the process and let you know what documents you may need to provide.