When you need to make that call

When you need to make that call

When you call our 24/7/365 global Emergency Response Center we understand it’s a call you hoped never to have to make.

So, before we pick up the phone, we put ourselves in your shoes. When our case managers and Nurse Practitioners answer your call they don’t just answer with expertise and efficiency, they answer with empathy.

So, if you do ever need to make that call, you can make it with confidence.

The numbers behind the support

• Our Emergency Response Center provides you support in over 100 languages
• 73,000 calls answered in 2015
• 90% of calls answered within 10 seconds
• Each of our Emergency Response Center staff undergoes an extensive training process, as well as ongoing development for this non-insurance assistance service