So, what happens when you call?

First, call toll-free or collect using the number on your ID card, or you can send an email message. A coordinator will ask you a few questions and then begin helping you right away. All of these services are available when you need them:

• A referral to a pre-approved doctor, hospital or dentist so you can get quality care
• Monitoring of your medical condition with the help of physician advisors, including analysis of the quality of care you are receiving
• Help with hospital admission and discharge planning
• Relaying your insurance information and medical records to the local treating physician
• Getting medications or vaccines to you if not available locally or if they’ve been lost or stolen
• Updating people you authorize to be informed, such as your family, employer or home physician
• Making hotel arrangements before or after hospitalization or for ongoing care
• Replacing corrective lenses or medical devices if they are lost, stolen or broken